We are looking for a Customer Service Representative (Voice Process) to join Airbnb’s global support team. In this role, you will assist Airbnb hosts and guests by resolving inquiries, providing solutions, and ensuring a seamless customer experience.

Key Responsibilities:

• Handle inbound and outbound customer calls for Airbnb hosts and guests.
• Provide prompt, accurate, and empathetic solutions to customer concerns.
• Assist with booking modifications, cancellations, refunds, and policy-related queries.
• Escalate complex issues to the relevant teams when necessary.
• Maintain detailed records of customer interactions and resolutions.
• Adhere to Airbnb’s service quality and response time standards.

Requirements:

• Graduation is mandatory.
• Minimum 1 year of international voice process experience (BPO/Customer Support).
• Excellent English communication skills (verbal & written).
• Strong problem-solving skills and ability to handle customer complaints professionally.
• Willingness to work in rotational shifts & rotational week offs.
• Tech-savvy with experience using CRM tools and support platforms.

Benefits & Perks:

• Both-side transport facility (pick-up & drop).
• One free meal per shift.
• Yearly free voucher worth $150 (travel or stay discounts).
• Competitive salary: Up to ₹36,800 in-hand (₹42,000 CTC).
• Career growth opportunities within Airbnb’s global support network.