We’re seeking an experienced Process Trainer/VNA Coach to elevate performance in our US voice operations. You’ll design & deliver training programs to enhance customer interactions and ensure process compliance.

Key Responsibilities:

• Conduct new hire & refresher training sessions
• Monitor calls & provide constructive feedback
• Develop training materials & quality frameworks
• Coach agents on communication & process adherence
• Analyze performance gaps & implement improvement plans

Must Have:
✔ 1+ year as Process Trainer/VNA Coach for US voice process
✔ Excellent English communication & presentation skills
✔ Strong understanding of US customer service metrics
✔ Undergraduate or higher (12th pass with relevant exp may apply)

Why Join?
💰 Up to ₹8 LPA (based on experience)
🚗 One-side cab facility
📈 Career growth into Quality/Operations roles
🏅 Recognition & incentive programs

Hiring Process:

1. HR Screening → 2) Training Demo → 3) Final Interview