Location: [Specify if Remote/On-site]
Job Type: Full-time

Job Description:
We are hiring a Technical Support Engineer to assist customers with technical issues related to our products/services. The role involves troubleshooting, diagnosing problems, and providing effective solutions.

Key Responsibilities:

• Provide technical support via phone, email, or chat.
• Diagnose and troubleshoot hardware/software issues.
• Guide customers through step-by-step solutions.
• Document technical issues and resolutions.
• Collaborate with the development team for complex issues.

Requirements:

• Prior experience in technical support/IT helpdesk.
• Knowledge of [specific software/hardware if required].
• Strong problem-solving and analytical skills.
• Customer-focused with patience and clarity in communication.

Perks & Benefits:

• Competitive salary + performance bonuses.
• Certification & training support.
• Friendly & collaborative work environment.